Returns are only accepted in the case of product damage. If you receive a damaged product, we will either fix it for you OR create a new one (depending on if we have the materials available).

To request a repair, email us at [email protected] with the subject “Product Repair” and attach relevant photos/information within 14 business days of your parcel arrival.

In some cases, we may be able to counsel you through a quick DIY fix, or simply send you replacement bits at no cost.

Should a return be necessary to complete the repair, you will cover shipping costs back to us, but we will cover the cost for reshipment to you after the repair is complete.

Full refunds are not available at this time.

 

Need help?

As a small business, negative reviews can be extremely detrimental to us in both the short and long-term. We want to make things right, and we kindly ask that you communicate with us if you have any issues. Contact us first for any product questions or to begin the resolution process after a purchase.